Our Service Dispatch Center collects all the necessary information to help coordinate the response from our national and international service teams.
When contacting the Service Dispatch Center please have the following information to hand:
Local contact person with contact information
Priority of the failure
Description of the failure (e.g. error codes from the affected system)
Location of the system
Serial number of the affected system
Contact information for fault reports
Hotline (7x24) national:
Hotline (7x24) international:
If for some reason your service request has not been actioned appropriately, please make use of the below escalation path to escalate your call to the Service Dispatch Manager or Managing Director.