Who are our end customers?
You are a Small to Medium sized enterprise or a large Corporation.
That manages their own IT Infrastructure and have to ensure that the systems are highly available - and at a low cost, of course.
Our service offer to you
We can provide first-class maintenance services for your IT systems and are more cost-effective and flexible than the manufacturers themselves.
We can take over the maintenance services of all your IT Infrastructure and become your central point of contact.
For further Service offers or to obtain immediate coverage:
• Highest quality of service
It is our aim to surpass the quality of the manufacturer's own maintenance Services. We constantly measure ourselves and optimize in particular, on the basis of feedback from our customers. The focus is on good training and the motivation of our employees. The quality of the service we offer can be reviewed by checking our customer references.
• Our Coverage
With our wide network of technicians, we are able to respond quickly according to the agreed SLA and make an engineer available to visit site.
• Customer-specific SLAs (Service level agreements)
Every organisation has different needs and we can tailor our SLA’s according to your requirements. In addition to the standard SLAs from 5/9 to 7/24 with different reaction and recovery times, we can also provide more specialist service offerings such as depot repair services or the exchange of devices on-site.
We consolidate the various systems from the different manufacturers into a single contract. This can simplify your administrative processes.
• Flexible contract duration
In the procurement process, sooner or later, the question arises as to the duration of the contract. In the case of hardware consolidation, it is often the case that devices must be removed from the maintenance contract at an early stage. We offer flexible contract terms independent of the end-of-service / end-of-life of the products and also offer the possibility to flexibly log individual systems on and off.
• Worldwide maintenance, central administration
We can offer global coverage for international concerns and take over the maintenance of all your systems worldwide. Here, we rely on our extensive partner network.