For all kinds of questions concerning services, the Call Center is the central place to go for costumers as well as for the service staff. Thus here the current status is always available and advice can be given anytime. Incoming questions and error messages are pre-qualified here and eventually passed on to further support for troubleshooting.
At the Call Center, a German and English speaking technically qualified team is available 24/7 on 365 days a year (depending on the individual service agreement). Feedback concerning the processing status is given promptly. Optionally we can connect to the ticket systems of our customers in order to update information directly.
Our Call Center is geared seamlessly to the processes of our service team enabling to cooperate easily and fast with all participants on all layers. We set value on the fact that our Call Center sees itself as the central control room of a highly qualified service. This establishes high costumer orientation, enables fast and targeted troubleshooting and – in a case of emergency – an effective and lean de-escalation process.